Welcome to the Akar Support Center! If you ever need help, you'll find answers, troubleshooting steps, and contact options right here.
1. How Can We Help You?
Below are the most common topics users ask about:
Account & Login
- Forgot your password? Use the Forgot Password link on the login screen.
- Having trouble logging in? Make sure you're using the correct email and password.
- You can also reset your account by contacting us.
Property Listings
- To list a property, go to the Landlord Dashboard → Add New Property.
- Add photos, description, and price, then click Publish.
- Your listing will appear instantly in the marketplace once approved.
Tenant & Landlord Communication
- Use the built-in chat or message system to discuss property details.
- All conversations are private and stored securely.
- You can mute or report users if needed.
Payments & Deposits
- Akar supports secure payments between tenants and landlords (if enabled).
- Always verify property details before confirming a transaction.
- Contact us if you encounter payment delays or technical issues.
Maintenance Requests
- Tenants can submit maintenance requests from their dashboard.
- Landlords will receive real-time notifications to take action.
- Attach photos or descriptions to speed up resolution.
Language Support
- Akar supports English, Arabic, and French.
- Go to Settings → Language to switch your preferred language.
2. Frequently Asked Questions (FAQ)
Q: Is Akar free to use?
A: Yes, Akar is free to download and use. Certain advanced features may require subscription or service fees in the future.
Q: Do I need an account to browse properties?
A: You can view listings without logging in, but you'll need an account to message landlords or submit rental applications.
Q: How do I delete my account?
A: You can delete your account at any time by contacting support at support@akarapp.com with the subject "Account Deletion Request."
Q: I found a bug — how can I report it?
A: Please send a detailed message (screenshots if possible) to support@akarapp.com. We'll fix it as soon as possible.
Q: Is my data safe?
A: Yes. Your personal information is protected by encryption and never sold or shared without your consent. Read more in our Privacy Policy.
3. Contact Us
Need personalized help? Our support team is available 7 days a week.
| Contact Method | Details |
|---|---|
| support@akarapp.com | |
| Website | https://akartemp.shoopea.com/ |
| In-App Support | Go to Profile → Help & Support |
We usually respond within 24–48 hours (excluding weekends and public holidays).
4. Technical Help
If you experience crashes, slow loading, or missing content:
- Make sure you're using the latest version of the app.
- Clear your app cache from device settings.
- Restart your phone and try again.
- If the problem persists, email us with your device model and Android version.
5. Feedback & Suggestions
We're always improving Akar based on your feedback. If you have suggestions, ideas, or feature requests, email us at:
feedback@akarapp.comWe value your input and love hearing from our community!
6. Legal Links
Privacy Policy
Learn how we collect, use, and protect your personal information.
Read Privacy Policy →The Akar Support Center is designed to give every user — whether landlord, tenant, or guest — the tools and guidance they need for a smooth real estate experience. If you need help, just reach out — we're always here to assist.