Welcome to Akar – Real Estate (MR) ("Akar", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and related services.
By using our app, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide a better experience for landlords, tenants, and property seekers.
a. Personal Information
When you create an account or use certain features, we may collect:
- Full name
- Email address
- Phone number
- Password (encrypted)
- Profile photo (optional)
b. Property & Transaction Data
When you list or rent a property:
- Property details (title, description, price, location, images)
- Rental agreements or applications
- Maintenance requests and communications
c. Device Information
We automatically collect certain information about your device, including:
- Device model and operating system
- IP address
- App usage data (pages visited, time spent, errors)
d. Optional Data
If you contact us for support or submit feedback, we may collect your name, email, and message content.
2. How We Use Your Information
We use your data to:
- Create and manage your account
- Display property listings and handle rental transactions
- Enable communication between landlords and tenants
- Process maintenance or support requests
- Improve app functionality, security, and user experience
- Send important notifications (account updates, terms changes, etc.)
We do not sell, trade, or rent users' personal identification information to others.
3. Data Sharing and Disclosure
We may share your information only in these limited cases:
| Purpose | Shared With |
|---|---|
| Legal compliance | Government authorities if legally required |
| Cloud storage & hosting | Trusted service providers (e.g., Firebase, Google Cloud) |
| App analytics | Aggregated, anonymized data only |
All third parties are bound by confidentiality and data protection obligations.
4. Data Retention
We retain your data only for as long as necessary to:
- Provide services and support
- Comply with legal obligations
- Resolve disputes or enforce our agreements
You can request account deletion at any time by contacting us at support@akarapp.com
5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information, including:
- HTTPS secure connections
- Encrypted password storage
- Limited access to authorized personnel only
However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
Depending on your location, you may have the following rights:
Access your personal data
Request a copy of the information we hold about you
Correct inaccurate information
Update or fix any incorrect personal data
Request data deletion
Exercise your "Right to be Forgotten"
Withdraw consent
Revoke permissions at any time
To exercise your rights, contact us at support@akarapp.com
7. Children's Privacy
Our services are intended for users aged 18 and older.
We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal information, contact us immediately to remove it.
8. Third-Party Services
Our app may use third-party services such as:
- Google Firebase (for analytics and notifications)
- Google Maps API (for property location display)
These services may collect information as described in their respective privacy policies:
Google Privacy Policy9. International Data Transfers
If you access our services from outside Mauritania, please note that your information may be transferred to and processed in other countries where our servers or service providers operate.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be effective immediately upon posting the updated version within the app or on our website.
We encourage you to review this page periodically for any updates.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Thank you for trusting Akar with your information. We are committed to protecting your privacy and providing a secure experience.